integrated informatics: process and technology. simplified.

Support

desk-side support

Training is an essential part of supporting your user community and ensuring that they are able to make the most of your enterprise GIS implementation; but training is only the starting point for properly outfitting your professionals with the tools to become proficient with GIS.

Just-in-time desk-side support is highly advantageous to companies rolling out new technologies or introducing workflow-enabling tools. GIS systems, applications, and workflow processes continually evolve and improve. As end-users gain knowledge and familiarity with GIS, they constantly seek ways to refine processes in order to improve quality, accuracy, and efficiency. Our unique approach to desk-side support allows your professionals to increase their effectiveness by working one-on-one with GIS subject matter experts.

documentation

Well-written and easy-to-understand documentation... What else is there to say?! Our Technical Support team is available to assist you with all your documentation needs, including: technical writing, help file authoring, GIS community websites, GIS roll-out, communication plans, and other material development, such as user guides and targeted client-specific training materials.

data management

Our Technical Support team is available to assist you with any Data Administration or Management task, regardless of scale. We will work with you on projects ranging from workflow analysis and database tuning and configuration services to support for data loading.